Service — Maintenance & Support

Your website, always fast, always secure.

A website is a living asset that needs ongoing care. Our maintenance plans keep your site performing at its peak — security patches, speed monitoring, content updates, and priority support — so you never have to think about it.

99.9%
Uptime Target
< 4 hr
Response (business hrs)
30-day
Backup Retention
Issue detected & fixed fast
Always monitored

What's Covered

Everything your website needs
to stay at its best.

Our care plans cover every aspect of website health — proactively, not reactively. You focus on your business; we keep the site fast, secure and up to date.

Security Monitoring

Automated security scanning for malware, vulnerability exploits, and suspicious activity. We detect and resolve threats before they impact your visitors or rankings.

  • Daily malware scans
  • Vulnerability monitoring
  • Security patch management
  • Incident response

Daily Backups

Automated daily backups stored securely offsite. If anything ever goes wrong, we can restore your site to any point in the last 30 days — typically within hours.

  • Daily automated backups
  • 30-day retention
  • Offsite secure storage
  • One-click restore

Performance Monitoring

Continuous Core Web Vitals tracking. If your performance score drops, we're alerted automatically and investigate the cause before it affects your SEO rankings.

  • Real-time uptime monitoring
  • Core Web Vitals tracking
  • Speed regression alerts
  • Monthly performance reports

Content Updates

Need to update copy, swap images, add a team member, or publish a new service page? Submit a request and it's handled — typically within one business day.

  • Text & image updates
  • New page additions
  • Blog / news publishing
  • Form & CTA adjustments

Priority Support

A dedicated support channel with guaranteed response times. No ticket queues — you have direct access to the developers who built your site.

  • Dedicated support channel
  • < 4 hr response (business hrs)
  • Direct developer access
  • Emergency escalation

Monthly Reports

A clear monthly summary of everything done — updates applied, security scans run, performance scores, and what's planned for next month. No black boxes.

  • Work completed summary
  • Performance metrics
  • Security status report
  • Recommendations & next steps

Care Plans

Choose your level of care.

All plans include security monitoring, daily backups, and uptime tracking. Choose based on how much ongoing support you need.

Basic
Essential Care
$299/mo

Core protection for small business websites that need to stay secure and online without active development.

  • Daily automated backups
  • Security monitoring
  • Uptime monitoring
  • Monthly report
  • 1 hr content updates / mo
  • Priority support
Enterprise
Premium Care
$1,200/mo

For high-traffic sites and organisations that need a dedicated partner, not just a support ticket system.

  • Everything in Business
  • 10 dev hours / mo
  • 1 hr SLA (24/7)
  • Monthly strategy call
  • New feature development
  • A/B testing support

Plan comparison

FeatureEssentialBusinessPremium
Daily backups
Security monitoring
Uptime monitoring
Monthly report
Content update hours / mo1 hr10 hrs
Priority support SLA< 1 hr · 24/7
Performance monitoring
Dedicated support channel
Monthly strategy call
New feature development
Always-On Protection

Stop worrying about your website.

Let us keep it fast, secure, and always online — so you can get back to running your business.

No long contracts · Cancel anytime